Account support

Delete your account

You can permanently delete your apnia account and associated data in the mobile app, or submit a deletion request from this page. Account deletion cannot be undone.

In the apnia app

Delete your account in the app

  1. 01

    Open Settings

    Sign in to apnia and open Settings.

  2. 02

    Choose Delete account

    In the Account section, choose Delete account.

  3. 03

    Review and confirm

    Read the warning, confirm your choice, and keep the app open until it reports that deletion is complete.

From the web

Submit a deletion request

If you cannot access the app, email us from the address linked to your apnia account. Include your account email and, if you know it, your apnia handle. Do not include your password, sign-in code, or other sensitive credentials.

Request account deletion

Identity verification: We verify that the request comes from the email address linked to the account. If we cannot verify ownership from the request, we may reply with additional steps before deleting any data. We will never ask for your password or sign-in code.

Processing: We aim to complete a verified web request within 30 days and will email you when it is complete. A legal, security, fraud-prevention, or technical issue may require more time; if so, we will explain the delay where permitted.

Permanent deletion

What is deleted

Account and profile

Your sign-in account, credentials, profile, personal bests, preferences, social connections, and contact-discovery data.

Posts and media

Posts and other content associated with your account, including your avatar and uploaded post media.

Notifications

In-app notifications, notification preferences, and push tokens registered to your devices.

Analytics identity

The analytics identity and person properties linked directly to your account. De-identified, aggregate product statistics may remain.

Limited retention

What may be retained

We may retain limited records where required for legal compliance, security, dispute resolution, or fraud prevention. Data may also remain temporarily in protected backups until those backups expire through their normal retention cycle.

Any retained information remains protected, is not used to provide the deleted account, and is deleted or de-identified when it is no longer required. De-identified, aggregate product statistics that cannot be linked back to you may remain.

More information

Privacy and support

Read our Privacy Policy for more about data handling. For other questions, visit Contact or emailhi@apnia.co.